Plusnet phone numbers | How to get in touch

Ash Walker • 07 Oct 2025

We’ve compiled a list of Plusnet phone numbers so you can easily get in touch.

Plusnet keeps things pretty simple when it comes to phone numbers - there are only a handful to choose from, no matter what you’d like to speak to them about

Below we break it all down by the most popular queries, and list the best phone numbers to use for getting in touch with Plusnet.

Plusnet Phone Numbers - Snapshot

• Plusnet customer care, including billing queries: 0330 1239 123
• Get Plusnet broadband or fibre: 0330 1239 123
• Upgrade your existing Plusnet package: 0330 1239 123

If you’d prefer not to speak to someone you can also text HELP (for broadband issues) or PHONE (for home phone issues) to 0780 000 8121, and Plusnet engineers will check what’s going on in the background and get in touch.

How do I contact Plusnet by phone?

To contact Plusnet over the phone, to get broadband, upgrade your current services or for any general inquiries, all you have to do is call 0330 1239 123. You’ll get straight through to Plusnet’s customer care team and be able to go from there.

What’s the best number for Plusnet fibre broadband?

If you’re looking to buy Plusnet fibre broadband - or standard broadband for that matter - then call 0330 1239 123 and speak to an advisor. They should be able to fill you in on the latest deals and find a package suitable for you.

If you don’t fancy speaking to someone, be sure to take a look at our Plusnet deals page to get an idea of the offers available online.

How do I call Plusnet customer services?

If you’re an existing Plusnet customer and have an issue with your billing, want to upgrade your services, or anything else, call 0330 1239 123 to get through to Plusnet’s customer services.

You can also contact the team through @Plusnet on X (formerly Twitter) if you’d rather not speak to someone directly over the phone.

How do I speak to Plusnet about technical issues?

Plusnet has a reputation for being fairly reliable, but if you do run into any technical issues you can always give them a call on 0330 1239 123.

Interestingly, you can also text HELP (for broadband issues) or PHONE (for home phone issues) to 0780 000 8121, and Plusnet engineers will check what’s going on in the background and get in touch.

What’s the phone number for Plusnet cancellations?

To cancel your subscription, call 0330 1239 123 to speak to the cancellations team.

Remember that you may incur an early cancellation fee if you choose to leave before the end of your contract, but, on the other hand, if your contract’s up you may be offered a good retention deal to stick with Plusnet.

What’s the phone number for Plusnet Business broadband?

Plusnet ceased its business broadband operation in June 2025. However, if your broadband or landline services are still provided by Plusnet Business Broadband, you should contact 0800 389 7854 as soon as possible to avoid unnecessary billing or loss of service.

Does Plusnet use UK-based call centres?

Plusnet exclusively uses UK-based call centres. The company, which is headquartered in Yorkshire, has made this a longstanding feature of its operation, and has even won awards for its customer service.

What are the opening hours of Plusnet call centres?

Plusnet’s main customer service line - 0330 1239 123 - is open every day from 8am to 8pm, and its online support is available 24/7.